What you need to know about Payment Options, Shipping & Returns
Our aim is to make the ordering process as easy as possible. Read below to find out all about shipping, payment options and returns.
Listed below are a number of FAQs that you might find helpful.
Price of Goods: All prices are quoted exclusive of Australian 10% Goods and Services Tax (GST).
Delivery Terms and Post & Handling (P&H) charges: Upon receipt of the order and verification of payment, goods will be dispatched by Australia Post (within Australia) within four working days.
Potage charges for all purchases are as follows:
Orders within Australia:
If you live in the area then store pick-up is available. There is no shipping charge. If you wish to pick up your order, then please contact us to arrange a suitable time. After hours pick-up is available. Often a meet-up can also be arranged in the Penrith, NSW area.
We have a flat fee of 12.50 applying to all orders under the $100.00 threshold within Australia.
All orders over $100.00 ship for Free. (There are exceptions to this and they include bulky items such as albums and storage, tools etc).
Orders which are over 5kg, or do not fit into standard courier/postage satchels will be charged a minimum of $14.50 shipping, with orders
over 10kg being $25.
Most orders are sent using Australia Post using Tracking. Customers will be contacted to finalise any excess postage costs.
You can check out and request express post which is an additional $2.60.If you wish to have your items delivered by Express Post, please contact us.
Australia Post will not cover loss or damage above this amount for uninsured items.
International Orders: Overseas Orders: Please select this option during checkout and will obtain a shipping quote and contact you.
Minimum order amount: There is no minimum order amount.
Payments be be finalised within 5 working days of ordering - please quote your order number. Please allow 48 hours
for your payment to reach our account, if the payment is being processed through another bank other than St George (where our account
is held). Banking details can be found on your Confirmation of Order email, scroll down towards the bottom.
We accept credit card payments from Visa and MasterCard which are processed through the Paypal service. This is an encrypted server done by a third party, which allows complete privacy of your transactions. We also accept credit card payments over the phone. Your details are not stored in our system.
We accept Paypal payments and normal PayPal policies apply.
All items are packed carefully to ensure they arrive to you in perfect condition. The majority of my orders ship in strong/sturdy pizza boxes if they contain any 12 x 12 Paper.
We also use Australia Post padded and tough bags where required or standard courier/postage satchels If for some reason there is damage during transport please also contact us in order for an assessment to be made.
Out of Stock Products:
Occasionally an item you order might be out of stock. This can happen as we run monthly events and crossovers can occur. If this happens you will receive a payment reversal usually via the same method of payment you used when placing your order.
Sometimes the product will be placed on backorder. Or it could be we are in the process of restocking, If this occurs, you will be contacted via email.
Products will never be substituted without your consent.
True to Colour:
Customers should be aware that the colour of images of papers and other products displayed on this site and viewed on your computer may not be exactly the same as for the actual product.
We endeavour to display images in as true to actual colour as possible but even then the image you see displayed on your screen may be different. If you are unsatisfied with the product you receive, see our refund policy for the steps you should take to have this matter rectified.
We hope this page has been helpful. If you require further information, please contact us at firstname.lastname@example.org.
If you are not satisfied with the product or the product is damaged please contact us. We will review the issue on a case by case basis and make an assessment.