Got a Question?
In this section, we hope to answer your questions. If, after reviewing this section, your question is still not answered, please do not hesitate to contact us.
We will have a response back to you ASAP during normal working hours. (Mon - Thu 8:30am - 3pm).
When will I get my order? Most orders will ship within three days. Sometimes our stock quantities may be slightly out and your order may be delayed.
We will inform you if this is the case. Most deliveries are between 3-7 days to most capitals and surrounding areas and for regional
areas, we estimate between 5-10 within Australia.
How much is Shipping? Please visit our shipping information page.
Do you ship C.O.D (Cash on delivery)? Unfortunately not, we use Australia Post and they do not offer this service. The exception to this is at our event such as retreats, craft days etc.
How do I check the status of my order? On completion of your order, you will be emailed a copy of your order number and your order. Once we have marked your order as shipped, you will be automatically emailed a tracking number, these occasionally end in spam/junk folders so keep an eye out for it.
What are your shipping costs? Please visit our shipping information page.
What are your minimums? There is no minimum order value.
How do you handle Out of Stock Items? Scrap of Your Life makes every effort to ensure we have ample stock of all products available at all times. However, it is sometimes impossible to predict demand and unforeseeable delivery delays from suppliers. This occasionally leads to some items being out of stock. This can also often occur when we have our retreats and craft days.
All orders are filled on a first-come, first-serve basis. It is possible that you may place an item in your shopping cart as it is in stock but when it gets to our picking the item, it's is out of stock, or a customer has purchased the last item from an event. While we make every effort to have sufficient quantities available of all products to prevent this from occurring, sometimes it is beyond our control. If an item is out of stock, you may be offered one of the following;
* Shipping your order without the item (and we will refund you the cost of the item).
* Holding your order until the item comes back into stock (usually, 10 days wait).
* Replacing the item with a different product.
If you choose to wait for an item to come back into stock, and there is a delay in that item's arrival, we will contact you as soon as we become aware of the delay.
Do you ship internationally? We do ship to the Internationally. On checkout, you will be charged a flat postage rate for International. We will obtain a postage quote and contact you about your order. If the shipping rate is under the amount you initially paid you will be reimbursed the difference. Free shipping codes are not to be applied to international orders.
Can I pick up at your store? If you would like to pick up your order and save on no shipping, please select on checkout "pick up". Please then contact us with your order number so we can organise a pickup date.
What Customer Support help do you offer? Customer support is very important to us and our goal is to provide fair and timely customer support for every customer. If you are unhappy with any products please contact us so we can arrange a replacement, refund, or other appropriate resolution. Please be assured we will work with you to find an equitable solution in the event of a problem.
If you have a question use the chat function on the website.
Do you have a shop front? We are an online retail store. Since we are an online business we make every attempt to make your shopping experience at our online store as comprehensive and satisfying as possible.
Do you have a Catalogue? No catalogue is available.
Do you sell wholesale? No, we do not sell wholesale.
Is Scrap of Your Life a secure site? Scrap of Your Life is very concerned about site security on the Internet today. That is why we have made sure that we have followed all industry standards necessary for a secure site. These include encrypting all data that you give to us, processing your credit card information in a safe and responsible manner, and not sharing any information that has been given to us by you, our customers.
What Payment Types do you have? We offer several types of payment methods including In line with our strict security policy we also offer a wide range of payment options including Bank Transfer, Afterpay, Credit Card, and Paypal.
What is your return policy? Goods found to have manufacturing defects will be replaced at no charge. All claims must be approved for return prior to the return of the goods. Claims for faulty stock must be reported to Scrap of Your Life within three (3) days of the receipt of the order. A copy of the relevant invoice must accompany returned items.
Any discrepancy (pricing, quantity, taxes etc) should be reported to us immediately (within 3 days). This will ensure prompt corrective action on our part. All items returned are subject to individual inspection. Any item found not to be our product or not showing a manufacturing defect will not be allowed.
The customer is responsible for the return of faulty goods to us, including any costs incurred in the return of such goods.
Scrap of Your Life cannot accept any liability for damage or loss of goods returned to us whilst in transit.
Where are you located?
We are located in NSW, Australia.
Our address is:
Scrap of Your Life
4 Delaney Ave
SILVERDALE NSW 2752.
Telephone Number: 0423275577
From time to time, we will send informational e-mails to you concerning Scrap of Your Life information only. These could be specials, contest information, or short messages containing information that we think you would want to know. We also share some basic shipping details with Australia Post for the sole purpose of delivering your order and allowing you to track your parcel on its journey to your door.
If at any time you wish to stop receiving these e-mails, we give you the option to remove your name from our mailing list with one easy step. We will NOT sell, rent or share your e-mail address or personal details with a third party. We understand that this information is private and will handle it in a responsible manner.
For more information, visit the Privacy page.
Do you track Users via Cookies? Cookies are used to help customers navigate our website efficiently and perform certain functions. Cookies don’t usually contain personal information or anything dangerous. Cookies cannot contain a virus and are often used by a web server as your ID or to remember what you looked at on your last visit. You get the cookie on your first visit to the site. After that site can read the cookie to identify a user. When you browse our website the server needs to know who you are if you want to do things that require logging in or putting items in a virtual shopping cart or completing any other process that requires our site to remember information about you as you move from page to page.
Read more here about Cookies.
Do to have Gift Cards? Yes, we do. Visit our web site and find the gift card page and select your preferred amount, complete all the other details, and checkout. If you need a customised Gift certificate, please contact us and we can arrange this.
Do you run Promotions? Visit our Promotions page and find out all about our current promotions. If you do take advantage of our promotions, please read our terms and conditions on the Promotions page.
Do you have a Rewards Program? Visit our Rewards page and find out all about our rewards program and how it works.
I hope this information has provided the information you're after. if not then drop us a message at email@example.com